The highlight of Disney’s Hollywood Studios is without a doubt Rise of the Resistance. Ever since the Star Wars-themed ride opened up last December, it has had unprecedented crowds. To combat this and reduce wait times, Disney Parks implemented a new Boarding Pass System.
In order to ride Rise of the Resistance, guests visiting Hollywood Studios must use the My Disney experience app and request a Boarding Pass. These passes can only be requested while the guest is on Park property. The passes grant you access to a Boarding Group which gives you a time to which you return to the ride and then get on. This eliminates long crowd lines and obscene wait times.
As a result, guests try to get a pass by flocking to the parks at early hours and wait at the gates for the Park to open. Once inside, they can register for a Boarding Pass on the app. Unfortunately, because of high demand, there is no guarantee that a guest will get a boarding pass.
Shortly after Hollywood Studios opened today, it was clear something was wrong. As usual, the first thing guests did once arriving at the Park was try to get the coveted Boarding Pass. The app glitched and did not allow the guest using the app to add anyone onto their ride party.
As a result, people flocked to Guest Services in hopes to get the members of their parties added. Disney has acknowledged that they are having technical difficulties and are working to fix the issue.
Fixing the Issue
In the new age of social distancing waiting in a line with a bunch of people might not be an option. To avoid the long line at the Park entrance, simply go straight to Rise of the Resistance attraction to get the help you need for boarding pass issues. There will be less of a line and fewer people.
As seen in the pictures above, multiple Cast Members were spread out and ready to assist guests. We did it today and had the issue fixed right away.
Disney has reduced Park capacity, requires all guests over the age of two to wear a face covering, and implemented numerous sanitation measures to keep Cast Members and guests safe in light of the pandemic.